Privacy Policy

Natural Home Cleaning Services LLC ("we", "us", or "our") operates the website at www.naturalhome.ae and www.naturalhomecleaning.ae to promote our professional cleaning services to clients in the United Arab Emirates.

By visiting our website or contacting us through any channel, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We encourage you to read it carefully.

Natural Home Cleaning Services LLC is the Data Controller responsible for your personal data under UAE law.

• Company: Natural Home Cleaning Services LLC
• Websites: www.naturalhome.ae and www.naturalhomecleaning.ae
• Contact: contact@naturalhome.ae or via WhatsApp
• Jurisdiction: United Arab Emirates

For any privacy-related queries or to exercise your data rights, please contact us via email (contact@naturalhome.ae) or WhatsApp.

We collect only the personal data that is necessary to provide our cleaning services and respond to your enquiries.

Information You Provide via WhatsApp

When you contact us through the WhatsApp link on our website or email us directly, we may collect:

• Full name
• Email address (if provided)
• Phone number (including your WhatsApp contact number)
• Home or service address
• Any additional details you voluntarily share in your messages

Payment Information

Website Usage Data

When you visit naturalhome.ae or naturalhomecleaning.ae, basic technical information may be automatically collected by your browser or our hosting provider, including:

• IP address
• Browser type and version
• Pages visited and time spent on site
• Referring website

This data is used solely for website performance and security monitoring and is not linked to your personal identity.

Social Media and Review Platforms

We maintain a presence on the following platforms which are operated by third parties:

• Instagram: @naturalhome.ae
• Facebook: Natural Home UAE page
• Google Reviews: Reviews visible on Google Maps and Search

When you leave a review or comment on these platforms, your name and review content are subject to that platform's own privacy policy. We may use customer reviews, including names from Facebook, Google Reviews, and other platforms, for marketing and promotional purposes on our website and social media channels. If you do not wish your review or name to be used, please contact us directly.

Under the UAE PDPL, we process your personal data on the following legal grounds:

• Performance of a contract: To fulfil your service booking or order and communicate with you about it.
• Legitimate interests: To respond to your enquiries, improve our services, and maintain business records.
• Legal obligation: Where required to retain records under UAE law and regulations.
• Consent: Where you have voluntarily provided your information for the stated purposes.

We use your personal data strictly for the following purposes:

• To respond to your cleaning service enquiries and provide quotations
• To process and fulfil your service bookings
• To send you a Ziina payment link via WhatsApp or email
• To coordinate service delivery to your specified address
• To communicate updates or changes to your booking via WhatsApp or email
• To maintain records as required by UAE commercial law

We do not use your personal data for automated decision-making, profiling, or marketing communications without your explicit consent.

We do not sell, rent, or trade your personal data to any third party. We may share your data in the following limited and strictly necessary circumstances:

• Ziina (payment processor): Your contact details are used to the extent necessary to send you a payment link. Ziina handles all payment data independently under their own data protection obligations.
• Legal compliance: We may disclose information to UAE regulatory or law enforcement authorities where required by a valid legal process or applicable law.

All third parties with whom we share data are required to handle it securely and in compliance with applicable UAE laws.

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by UAE law.

• Customer communication records (WhatsApp messages, emails, names, phone numbers, and addresses) are retained for up to five (5) years following your last transaction, in line with UAE commercial record-keeping requirements.
• If you request deletion of your data and there is no legal obligation preventing us from doing so, we will action your request within a reasonable timeframe.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse, including:

• Restricting access to personal data to authorised personnel only
• Using WhatsApp Business, which provides end-to-end encryption for all messages
• Using secure email practices to protect any communication sent via email
• Relying on Ziina's secure, encrypted payment infrastructure for all financial transactions

While we strive to protect your information, no method of electronic communication is 100% secure. We cannot guarantee absolute security but are committed to minimising risk.

Under UAE Federal Decree-Law No. 45 of 2021, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us via WhatsApp or email (contact@naturalhome.ae). We will respond within the timeframe prescribed by UAE law (generally within 30 days). We may verify your identity before processing your request.

Your personal data is primarily stored and processed within the UAE. To the extent that data is transferred outside the UAE — for example, through third-party platforms such as WhatsApp (operated by Meta Platforms, Inc.) — such transfers are made in accordance with applicable UAE data protection requirements and the relevant platform's standard contractual commitments.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information promptly.

Our website contains a link to WhatsApp, operated by Meta Platforms, Inc. When you click this link, you will be directed to WhatsApp's platform, which is subject to Meta's own privacy policy and terms of service. We are not responsible for the privacy practices of any third-party platforms.

We encourage you to review the privacy policies of any third-party services you use before providing personal data to them.

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. Any updates will be posted on this page with a revised effective date.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you believe we have not handled your personal data in accordance with this policy or UAE law, you have the right to lodge a complaint with the UAE's relevant data protection authority.

We would, however, appreciate the opportunity to resolve your concerns directly. Please contact us in the first instance via WhatsApp or email (contact@naturalhome.ae) before escalating to a regulatory authority.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch:

• Company: Natural Home Cleaning Services LLC
• Websites: www.naturalhome.ae and www.naturalhomecleaning.ae
• Email: contact@naturalhome.ae
• WhatsApp: Via the contact link on our website
• Jurisdiction: United Arab Emirates